Ans:
Please email your enquiries &/or orders to bicsie@gmail.com
In your email to Knotty Bicsie, please indicate clearly your name, email address, contact number, location (Singapore, or other cities/countries), & of course your enquiries/orders.
For Knotty Baby Booties - Please indicate baby's footlength (in cm), baby's gender, preferred design (Mary Jane, Boots or Sandals - please refer to Knotty Baby Booties page) & preferred colour(s) range. For Sandals order, please include also the circumference of baby's ankle, in cm.
For bags - Please include a picture of the type/style of bag, size (length x width x height in cm), length of handle/strap/sling (in cm), indicate if lining is required. You may also refer to Knotty Bicsie's designs on Knotty Bags page.
For others - For any other orders such as clothes, cushion covers, dog jacket, other accessories, etc., please feel free to email to bicsie@gmail.com
Q: How do I make payment for my orders?
Ans:
For local (Singapore) orders - We collect cash upon delivery.
For overseas orders - Payment will be made via Paypal. Conversion rate will be based on our local (Singapore) rate at the point of issue of Invoice.
For local (Singapore) orders - We collect cash upon delivery.
For overseas orders - Payment will be made via Paypal. Conversion rate will be based on our local (Singapore) rate at the point of issue of Invoice.
Q: How do I collect my order?
Ans:
For local (Singapore) orders - Your orders will be delivered to you via Registered Mail at a surcharge of S$4.00.
For overseas order - Your orders will be delivered to you via Registered Mail at a surcharge of S$8-20.00, depending on size & type of order. Please allow 2 to 6 weeks for your order to reach you. Knotty Bicsie will email a picture of your order to you before mailing it over to you.
For local (Singapore) orders - Your orders will be delivered to you via Registered Mail at a surcharge of S$4.00.
For overseas order - Your orders will be delivered to you via Registered Mail at a surcharge of S$8-20.00, depending on size & type of order. Please allow 2 to 6 weeks for your order to reach you. Knotty Bicsie will email a picture of your order to you before mailing it over to you.
Q: How long do I have to wait for my order?
Ans:
For customized orders - Please allow 1 to 5 weeks for collection, depending on the volume of orders we have, and please understand that it is also subjected to feasibility on the technical demand and availability of materials.
For local (Singapore) orders - Your order will be delivered to you via Registered Mail at a S$4.00 surcharge.
For overseas orders - Please allow 2 to 6 weeks for your orders to reach you via registered mail. Payment will be made via PayPal.
For more details, please contact us at bicsie@gmail.com
For customized orders - Please allow 1 to 5 weeks for collection, depending on the volume of orders we have, and please understand that it is also subjected to feasibility on the technical demand and availability of materials.
For local (Singapore) orders - Your order will be delivered to you via Registered Mail at a S$4.00 surcharge.
For overseas orders - Please allow 2 to 6 weeks for your orders to reach you via registered mail. Payment will be made via PayPal.
For more details, please contact us at bicsie@gmail.com
Q: Can I customize my order on baby booties / bags / accessories / clothes / cushion covers / etc?
Ans:
Generally, we do accept customised orders. Please allow 1 to 5 weeks for collection, depending on the volume of orders we have at the moment, and please understand that it is also subjected to feasibility on the technical demand and availability of materials.
For more details, please contact us at bicsie@gmail.com
Generally, we do accept customised orders. Please allow 1 to 5 weeks for collection, depending on the volume of orders we have at the moment, and please understand that it is also subjected to feasibility on the technical demand and availability of materials.
For more details, please contact us at bicsie@gmail.com
Q: How much do I have to pay for customized orders?
Ans:
For Booties - We charge between S$28-32.00 (depending on whether your order is already available & the complexity of your order) for customisation.
For Bags - We charge between S$50.00 - S$250.00 (depending on size & complexity of your order) for customisation.
For more details, please contact us at bicsie@gmail.com
For Booties - We charge between S$28-32.00 (depending on whether your order is already available & the complexity of your order) for customisation.
For Bags - We charge between S$50.00 - S$250.00 (depending on size & complexity of your order) for customisation.
For more details, please contact us at bicsie@gmail.com
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